Reporting a Repair
There are a number of ways to report a repair to CDHA:
- By calling us on 0141 633 2779 (Option 1)
- By visiting our office
- By using the ‘Report a Repair’ tab
When reporting a repair please ensure you have the following information available:
- Your name, address and contact telephone number
- The repair that is required
- When the contractor can get access to your home
How long will my repair take to be fixed?
Your repair is categorised into one of the following:
- Routine (to be completed within 10 working days)
- Urgent (to be completed within 2 working days)
- Emergency (to be completed within 6 hours)**
When a repair is reported, we will decide if it requires a Maintenance Officer to visit in the first instance to investigate the issue or if the repair can be issued directly to a contractor.
** We endeavour to attend all heating failures within 6 hours, in some circumstances* it may be up to 24 hours.
*Weather events
*Extreme pressures on engineers
*Situations out with the engineer's control, such as political or biological.
At the time of the contact, we will confirm anticipated repair timescales, the proposed contractor attending and whether or not this is a Statutory Right to Repair. Further information on the Statutory Right to Repair scheme can be found by clicking here.
Out of Hours Repairs
If your repair is an out of office hours emergency, please call the appropriate contactor from the list of emergency numbers listed below:
- CLC All Trades on 0141 556 3500 for any electrical, joinery, plumbing, or roofing repairs
- City Building on 0800 595 595 for any boiler or gas heating repairs
- Central Energy Plumbing on 07976 962 560 or 07884 053 839 for electric heating repairs (91 & 99 Spean Street only)
What is an Emergency Repair?
A repair is an emergency if a delay in attending to it could represent a risk to health, safety or security, or could cause significant damage to property, such as:
- Burst pipes
- Total loss of electrical power – after you have checked your appliances
- Boiler breakdown.