Rechargeable Repairs
There are certain circumstances where you will be charged for repair work carried out, for example:
Lost Keys
If you lock yourself out or lose your keys and then require a contractor to force entry to your property you will be recharged for this. Often these repairs occur out of hours and incur the high costs of an emergency call-out. It is recommended therefore that wherever possible you leave a spare set of keys with a friend or relative.
Blocked toilets, sinks and showers
Proper and regular cleaning should prevent the occurrence of blockages. You should not dispose of oil and fat down the sink. The build-up of hair should be cleared from plug holes and waste traps.
It is strongly advised that over the rim toilet blocks, cleaners or fresheners are not used.
Faulty Appliances
Household appliances are owned and maintained by you.
A faulty appliance can often “trip” your electrics or circuit breaker resulting in a temporary loss of power.
We would advise you to unplug all appliances, reset the circuit breaker and then plug in your appliance. This procedure can be explained to you in detail and if necessary, demonstrated by arrangement with a member of staff from our Maintenance Team.
However, if an electrician is called out to attend to a fault, which turns out to be due to an appliance, then costs will be recharged to you.
General Neglect
Abuse of the property, including its fixtures and fittings, is not reasonable wear and tear and will be recharged to you. Common examples are:
- holes in doors
- burns to work tops
- unapproved removal of heating or other appliances
- failure to report minor repairs which then become serious and costly.
End of Tenancy Repairs
When you give up your tenancy you are obliged to return all sets of keys to us and to leave the property in a clean and habitable condition.
The property should be emptied of all your possessions and household goods including floor coverings, furniture and rubbish. Washing machine connections and waste pipes should be properly capped and made safe.
Any fittings you have installed should be removed and the original fitting provided by us should be reinstated. If at the end of the tenancy these items have not been attended to then we will have them carried out and recharge the costs to you.
Gas Servicing and Other Compliance Checks
If you are not in or do not allow entry to the property to allow a gas service or other compliance checks to be carried out, then we will have no alternative but to force entry to the property. Please also note if we receive no prior contact and you allow entry at the forced entry, then you will be liable for all costs regardless if the locksmith is required or not.
Our approach to Rechargeable Repairs is outlined in our Rechargeable Repairs Policy.
Annual visits for our tenants
We want you to feel safe and happy at home - and our annual visits play an important part in this.
Every year you will get a visit from our housing staff.
It’s one way we can make sure your home remains safe and is in good condition.
You do not need to do anything before your Housing Officer arrives – just make sure you are at home on your appointment date and time.
The visit lasts around 30 minutes and it gives you the chance to see your Housing Officer face-to-face.
It is also an opportunity to discuss any issues you have and find out how we can support you.
This annual visit is an important part of your tenancy agreement. Your Housing Officer will be in touch to agree on a date and time that suits you.
If you would like more information about annual visits, please contact our office on 0141 633 2779.
Closed Door Policy - Office Appointment Only
Owing to staff shortages, the office will operate a closed door policy during the month of January. If you would like to visit our office, please call to arrange an appointment on 0141 633 2779 or email info@cathcartha.co.uk.
Office Closure - Christmas Holidays
Our office will be closed from 12.30pm on Friday 22nd December 2023 to Thursday 4th January 2024.
In case of any emergency repairs during this time, please contact:
- CLC All Trades on 0141 556 3500 for any electrical, joinery, plumbing, or roofing repairs.
- City Building on 0800 595 595 for any boiler or gas heating repairs.
- Central Energy Plumbing on 07976 962 560 or 07884 053 839 for electric heating repairs (91 & 99 Spean Street only)
It is important to note that these numbers are for genuine emergencies only such as loss of power, boiler breakdown or burst pipes.
For any general enquires or to report any routine repairs, our office will re-open at 9am on Thursday 4th January 2024.
Rent Consultation 2024-25
The Association is conducting our annual rent consultation to seek our tenant's views on proposals for the 2024/25 rent charge.
If you are a CDHA tenant, you will receive the rent consultation paper by email or in the post. Your views are important to us, and we would appreciate it if you could return the survey by Friday 12th January 2024.
You can return the form with your comments regarding the rent increase proposal by post, hand delivering the form to the office, or by emailing info@cathcartha.co.uk. The survey can be accessed in word format on our website or if you would rather have a paper copy posted out to you, please contact us.
Alternatively, please scan the QR code on the consultation paper with your phone or tablet to access the survey, or click here https://forms.office.com/e/dn3Gc5dDDL or to fill out the survey online.
Documents:
Rent Consultation Paper 2024-25
Rent Consultation Paper 2024-25 (Word Document)
Winter Newsletter
Please find our Winter Newsletter. This issue contains information on the following:
- Office closure dates over the holidays
- Tenant Satisfaction Survey
- Compliance checks
- Fire safety
- Welfare rights and money advice
- Contents insurance
- Accessibility
- Waiting list update
- Doorbell cameras and personal CCTV
- Annual Assurance Statement
- Careers fair
- Management Committee
- Cathcart Window Wanderland
- Memorial bench
- Cyber security
- Factoring news
Autumn Newsletter
Please find our Autumn Newsletter. This issue contains information on the following:
- Changes to out of office hours emergency contacts
- AGM
- Community Council Fun Day
- Pests, vermin and infestations
- Engagement plan with the SHR
- Owner and Landlords contact details
- Policy reviews
- EICRs
- Anti-social behaviour
- Welfare rights news
- Utilita
- Scams
- Share Membership Form
A copy of our newsletter can be found here.
The Money House Programme
The Money House helps young people aged 16 to 25 years old in, or about to move into independent housing manage their money and maintain their tenancy.
Participants gain practical, financial and digital skills to help them pay their rent on time, keep up with bills and budget their living costs. The Money House explains how young people can make informed choices about their future and teach them how to best manage their money, to prevent homelessness in an immersive setting. They cover:
- tenancy agreement
- avoiding eviction
- banking
- budgeting and spending habits
- benefits
- online safety and spotting scams
- energy efficiency
- planning for the future.
Participants will receive a SCQF Qualification in Personal Money Management & Independent Living Skills.
To register your interest, please email TMHScotland@mybnk.org.
Homelessness Services
If you require homelessness advice and assistance, during office hours, then you should contact Health and Social Care Connect on 0141 287 0555. You can also request homelessness assistance online at https://www.glasgow.gov.uk/index.aspx?articleid=29656
If you require assistance after 4.45pm Monday to Thursday or 3.55pm on a Friday or weekends and public holidays, then please contact the Emergency Out of Hours Homelessness Service on 0800 838 502.
You can also visit the Glasgow City Council Homelessness Page at https://www.yoursupportglasgow.org/glasgow-homepage/pages/housing-options-and-homelessness/homelessness-support-and-advice/
September Weekend
Our office will be closed on Friday 22nd and Monday 25th September 2023 for the public holiday. In case of any emergency repairs during this time, please refer to the below contact list:
- Boiler and Gas Central Heating - 0800 595 595 (City Building)
- Electrical Central Heating (91 and 99 Spean Street only) - 07976 962 560 or 07884 053 839 (Central Energy Plumbing)
- For everything else, including electrical, joinery, plumbing and roofing repairs - 0141 556 3500 (CLC All Trades).
Please note, these numbers are for genuine emergencies only such as loss of power, boiler breakdown, and burst pipes. Routine repairs can be reported on 0141 633 2779 (option 1) on Tuesday 26th September 2023.
Autumn Newsletter
Please find our Autumn Newsletter. This issue contains information on the following:
- Changes to out of office hours emergency contacts
- AGM
- Community Council Fun Day
- Pests, vermin and infestations
- Engagement plan with the SHR
- Owner and Landlords contact details
- Policy reviews
- EICRs
- Anti-social behaviour
- Welfare rights news
- Utilita
- Scams
- Share Membership Form
A copy of our newsletter can be found here.
Annual Performance Report 2022/23
Each year we produce a Performance Report against the Scottish Social Housing Charter so our customers are kept informed on how we are performing and can compare us against our peer group. A copy of our Performance Report 2022/23 can be viewed here.
Emergency Contact Numbers
Our emergency contact numbers have changed. To report an emergency repair out with our office hours (including weekends and holiday periods) please refer to the below contact list.
- Boiler and Gas Central Heating - 0800 595 595 (City Building)
- Electrical Central Heating (91 and 99 Spean Street only) – 07976 962 560 or 07884 053 839 (Central Energy Plumbing)
- For everything else, including electrical, joinery, plumbing, and roofing repairs – 0141 556 3500 (CLC All Trades)
It is important that you recognise these numbers are for genuine emergencies only such as loss of power, boiler breakdown, and burst pipes. Routine repairs can be reported during office hours on 0141 633 2779 (option 1).
Cathcart & District Housing Association - Supporting you when you need us most
Cost of Living Crisis - Debt & Fuel Support
Our Welfare Rights & Money Advice Team have been working hard to increase support to help tenants during the Cost-of-Living Crisis.
Are you worried about Debt?
Do not suffer in silence! If you are in debt to your Energy Provider or have Consumer Debt with loan or credit card companies, and you are struggling, we can help!
Our Money Advice Service offers free confidential, impartial, and independent debt advice. We can assist you to get your debt under control, and in some cases, written off.
We can review your finances, prioritise your debts and complete a financial statement which includes details of your income and expenditure. We will then give you advice on what options are suitable for you and provide you with the necessary information to help you decide what is best for you and assist you through the process. We will contact your creditors and negotiate with them on your behalf.
Fuel Support
Scottish Government Home Heating Support Fund - Dry meters & Pre-Payment meters
If you are in debt to your energy supplier or rationing your heating due to the inability to meet the costs, we can apply to the Scottish Government Home Heating Support Fund for assistance on your behalf. We will require your energy account number, latest bill & details of usage, which can be obtained from your bill or online account with your Energy supplier.
Energy Efficiency Advice
The funding from the Social Housing Fuel support fund has also allowed us exclusive access to an adviser from Glasgow’s Home Energy Advice Team (HEAT). They can provide advice on energy saving measures, issues with dampness and mould caused by condensation, the most economical way to operate your heating system and assist with disputes with your Energy supplier.
Contact Us: Advice is available in person by appointment, over the phone, or by email.
Telephone: 0141 633 2779 Email: advice@southside-ha.co.uk
Business Plan 2024-2027 Consultation
The Association is conducting a consultation on our Business Plan for 2024-2027. The health and safety of our tenants are at the heart of everything we do, and we want to hear about your priorities which will be reflected in our new Business Plan so that our tenant's desires are embedded in the work that we plan over the next three-year period.
The questions in the consultation are linked to where we see the organisation going and we want to gauge whether we have got that right.
Your views and comments are important to us, and we would appreciate it if you could complete and return the consultation survey. This can be downloaded in Word on our website at www.cathcartha.co.uk/downloads or if you would rather have a paper copy posted to you, please contact us.
Alternatively, please scan the QR code on your phone or tablet or click here https:forms.office.com/e/xWqxTUgxBH to fill out the survey online.
The consultation survey can be viewed here.
Summer Newsletter
Please find our Summer Newsletter. This issue contains information on the following:
- Updating your contact details
- Equality data collection
- Policy reviews
- Garden maintenance
- Rent arrears
- Tenant portal
- Glasgow's Low Emission Zone (LEZ)
- MyGlasgow App
- East Renfrewshire Larder
- Clothing vouchers for children aged 4-14
- Free internet access
- Community Council first birthday party
- Utilita Energy
- How to become a Share Member
- Hoarding
- Common Wheel workshops
- Inspections - EPCs & EICRs
- Legionella advice
- Preventing condensation on your windows
- Hygrometers
A copy of our newsletter can be found here.
Spring Newsletter
Please find our Spring Newsletter. This issue contains information on the following:
- Staffing news
- Scottish Empty Homes Awards
- Planning application for 12 new build homes
- Out of office hours repairs - 91 & 99 Spean Street only
- Electrical Installation Condition Reports (EICRs)
- Landscape maintenance contract
- Cathcart and District Community Council
- The Couper Institute Library opening hours
- Condensation and Mould
- Hygrometers
- The Money House
- Impersonation scams
- Welfare Rights news
- How to become a Share Member of the Association
- Share Membership Application Form
A copy of our newsletter can be found here.
Housing Officer Patches
Listed below is the name of the Officer, their email address, and the streets they will be responsible for. You can contact them about your rent and any tenancy matters you wish to raise with them.
Allan McDonald
Email: Allan@cathcartha.co.uk
Phone: 0141 251 0384
Assisted by Hayley Smith
Email: Hayley@cathcartha.co.uk
Phone: 0141 251 0476
Cathcart Road
Cartside Quadrant
Cartside Street
Cartvale Road
Cumming Drive
Dundrennan Road
Holmhead Crescent
Holmhead Place
Holmhead Road
Holmlea Court
Holmlea Road
Mount Annan Drive
Rannoch Street
Nicole McMaster
Email: Nicole@cathcartha.co.uk
Phone: 0141 251 0383
Assisted by Grant Dyer
Email: Grant@cathcartha.co.uk
Phone: 0141 251 0473
Brisbane Street
Brunton Street
Brunton Terrace
Craig Road
Clarkston Road
Dairsie Court
Dairsie Street
Garry Street
Gavinton Street
Grange Road
Greenholme Street
Gryffe Street
Kilmailing Road
Kirkwell Road
Manse Brae
Morley Street
Newlands Road
Old Castle Road
Orchy Street
Rhannan Road
Ruel Street
Snuff Mill Road
Spean Street
Stanmore Road
Tankerland Road
Tulloch Street
Emergency Repairs
Our Maintenance team is currently dealing with a very high number of emergency and urgent repair calls, leading to a longer response time. Our team is doing all we can to attend to calls as quickly as possible. Our gas contractor is also extremely busy due to the cold weather. A lot of our tenants are having issues with their heating and hot water. They promise they will attend but it may take some time. We appreciate it is not ideal and we apologise for any delays.
Tenants/Residents are also reporting frozen pipes, due to the extreme weather it will be difficult to resolve until the temperatures rise. However, where there is a frozen pipe, try and gently heat the affected area.
TIPS TO PREVENT FROST DAMAGE
There are some simple steps to take to help prevent your pipes from freezing:
- Leave the central heating on for short periods of time throughout the day.
- Let warm air into your roof space by keeping the trap door open.
- Keep the cupboard door under the sink open, this will let warm air move around the pipes.
- Keep room doors slightly open to allow warm air to move around the house.
- Know where your stopcock is so that you can switch off your water if there is a burst. Most frozen pipes occur in the roof space and below sink units and can cause considerable damage if they burst.
- Ensure that you have insurance for your contents and personal belongings.
IF YOU HAVE A FROZEN PIPE
Thaw it out slowly by using hot water bottles or towels soaked in warm water.
Do not use direct heat such as blowtorches as this may cause permanent damage to the pipes. The use of blowtorches could also lead to a fire in the home.
Winter Newsletter
Please find our Winter Newsletter. This issue contains information on the following:
- Office closure dates
- Changes to our phone options
- Preventing damp and mould
- Cyber security
- Close security
- National Panel of Tenants and Service Users
- The Castlemilk Pantry
- Inclusive Homework Club
- Staffing update
- Major repairs - Holmhead Place
- Thistle's home contents insurance
- Cost of living support
A copy of our newsletter can be found here.
Guide to Condensation and Mould
This leaflet is designed to give a brief guide to the occurrence of condensation or mould in your property, outlining the reasons why it may occur and stating actions which may reduce its effects. Further sources of information are given at the end of the leaflet. A copy of the leaflet can be found here.
Rent Consultation 2023-24
The Association is conducting our annual rent consultation to seek our tenant's views on proposals for the 2023/24 rent charge.
If you are a CDHA, you will receive the rent consultation survey by email or in the post. Your views are important to us, and we would appreciate it if you could return the survey by Friday 13th January.
You can return the form with your comments regarding the rent increase proposal by post, hand delivering the form to the office, or by emailing info@cathcartha.co.uk. The survey can be accessed in word format on our website or if you would rather have a paper copy posted out to you, please contact us.
Alternatively, please scan the QR code on the consultation paper with your phone or tablet to access the survey, or click here https://forms.office.com/e/cKbwfq33Pi to fill out the survey online.
Documents:
Rent Consultation Paper 2023-23
Rent Consultation Survey (Word Document)
Changes to Phone Line Options
We have recently updated the options on our office phone number. Please see below for our new updated options:
- Option 1 – Repairs and maintenance, garden maintenance, gas servicing and EICRs
- Option 2 – Speak to your Housing Officer about tenancy related matters and rent account, make a rent payment, housing applications and allocations enquiries.
- Option 3- Factoring payments and all other financial enquiries
- Option 4 – All other general enquiries
Please ensure that you select the correct option, so you are transferred to the relevant department.
You can also enter the extension number of the member of staff you would like to speak to and will be transferred directly.
Housing Management:
Allan MacDonald, Housing Officer - 214
Nicole McMaster, Housing Officer - 212
Grant Dyer, Housing Assistant – 208
Hayley Smith, Housing Assistant - 222
Maintenance:
Suzi Sweenie, Maintenance Assistant – 205
Jonathan Lee, Maintenance Officer – 211
Finance:
Andrew Milne, Finance Assistant – 221
Customer Services:
Emma Connelly, Corporate Services Officer – 209
Audrey Stuart, Customer Services Assistant – 206
Condensation, damp and mould
Damp can cause mould on walls and furniture and make window frames rot. Damp and cold housing encourages the growth of mould and mites. Some damp is caused by condensation.
The attached leaflet explains how condensation forms and how you can keep it to a minimum, so reducing the risk of dampness and mould growth.
Emergency Repairs
Our emergency contact numbers have been updated. To report an emergency repair out with our office hours (including weekends and holiday periods) please refer to the below contact list.
- Boiler and Gas Central Heating - 0800 595 595 (City Building)
- For everything else, including electrical, joinery, plumbing, roofing and glazing - 0330 053 1804 (Everwarm)
It is important that you recognise these numbers are for genuine emergencies only such as loss of power, boiler breakdown, and burst pipes. Routine repairs can be reported during office hours on 0141 633 2779 (option 1).
Autumn Newsletter
Please find our Autumn newsletter. This issue contains information on the following:
- Office Opening
- AGM and Committee
- Update to our emergency contacts (effective from 12/10/22)
- Changes to the Housing Management department
- Allocations Policy review
- Tenant consultation paper
- Electrical inspections
- How to report environmental issues
- Assistance with fuel costs
- East Renfrewshire Larder
- Focus groups
- Energy saving help & tips
- Cost of living scams
- Share Membership form
To view a copy of our newsletter, please click here.
Tenant Consultation Paper Autumn 2022
We are currently reviewing our Allocations Policy and we are inviting our tenants to make any comments to us as this policy affects current and prospective tenants.
Our Allocations Policy sets out our legal obligations for the allocation of our housing stock and explains how we prioritise our applicants, taking into consideration the needs, demands, and where possible, the aspirations of applicants. We are also seeking your thoughts on your home and garden maintenance.
A copy of our Tenant Consultation Paper can be accessed here.
Please contact our office if you would like a paper copy posted to you.
Performance Report 2021-22
Each year we produce a Performance Report against the Scottish Social Housing Charter so our customers are kept up to date on how we are performing and can also compare us against our peer group. A copy of our Performance Report 2021-22 can be viewed here.
Tenant's Handbook Update
We have updated our Tenant's Handbook.
The Tenant's Handbook aims to cover all aspects of your tenancy and should be read in conjunction with your tenancy agreement.
Please find the latest copy here.
Hard copies are available upon request.
Cold Callers/Scam Calls
We have been made aware of cold callers contacting housing association tenants recently in relation to repairs and maintenance issues. These calls are not connected to Cathcart and District Housing Association.
If you do get contacted by cold callers, please ensure you do not give out any of your personal details. If you are ever in doubt, please contact our office on 0141 633 2779 to confirm if it is a legitmate call from one of our staff members or contractors.
Home Heating Support Fund
Are you in debt to your Utility Supplier and struggling to make payments? Do you have to ration your energy supply, and struggle to heat your home? Please contact our Welfare Rights & Money Advice Team, who may be able to access funding to pay all or part of your arrears, or assist with current costs.
CDHA are trusted partners of Homeheatingadvice.scot who are working in partnership with the Scottish Government to deliver the second iteration of the Home Heating Support Fund for Scottish households struggling with energy costs.
The fund seeks to provide financial relief to energy consumers who are experiencing significant financial hardship and strives to provide this support to households regardless of the fuel or payment method used.
The second iteration of the fund opens soon, so don’t delay, contact us on 0141 633 2779, or email advice@southside-ha.co.uk
For more information, please click here.
Accessibility Toolbar
We are thrilled to announce we now provide accessibility and language support on our website. To ensure all our tenants and customers can access information and services barrier-free, everyone can customise their experience through a range of tools. On our website, you can now activate this inclusive support by clicking on the Accessibility button located at the top right of our website.
Choose from a range of features including translation into over 100 languages, text to speech functionality, reading aids, and styling options. This includes adjustments to colour, font type, and size.
Accessibility is extremely important to Cathcart & District Housing Association and we are committed to ensuring we help everyone online to view content in a way that works best for you.
For assistance on how to use the accessibility toolbar, please see our User Guide.
New Bulk Uplift Service - 1st April 2021
Following our consultation on the introduction of a new bulk uplift service to replace the former service provided by Glasgow City Council, the Association will introduce a new service.
From 1st April 2021, Cathcart & District Housing Association will add bulk uplift to our list of services that we provide.
Our contractor CleanScene will be carrying out the service and will be in the area every Tuesday and Wednesday.
CDHA tenants and factored owners can request an uplift by emailing bulk@cathcartha.co.uk. We ask that you provide your address and a list of the bulky items requiring removal.
We are hoping that the implementation of this service will result in a significant improvement to our local area.
Our area will be divided into two. Each week half of our stock will have the bulk removed, and the second week the other half. In this way we hope that all bulk will be removed within two weeks of it being put out. It is important however, that when you put it out you let us know using the above email address or calling our office.
Our tenant engagement team will be working on using the tenant portal for this purpose going forward as another way of reporting things to us and Allan and Grant will be in touch about this in the near future.
We will be seeking your feedback on this new service in order that we can monitor it and address any issues that arise.
Foodbanks and Other Support
This guide contains details on foodbanks and how to access the services. Also included is the contact details for energy companies. Click here for more information.
Paying Rent or Factors Bill
You can pay your rent in the following ways:
- using your Allpay card at any Pay Point
- using the Allpay app - download from the App store or Google Play (you will need your reference number from your rent card)
- Standing Order - you can contact your bank to do this or set it up using online banking
- Bank Transfer using the below details - you can phone your bank or use online banking to do this
- Calling our office to make a telephone payment
RENT:
Cathcart and District HA
Sort Code: 83 21 07
Account No: 0012 7537
Ref: Surname & Property Reference
Branch: RBS
FACTORING:
Cathcart and District HA
Sort Code: 83 21 07
Account No: 0012 8924
Ref: Surname & Property Ref
Branch: RBS
Helplines
Coronavirus general helpline
If you don't have symptoms and looking for general information call 0800 028 2816.
Housing helpline
Call Shelter Scotland on 0808 800 4444 for advice and answers on homelessness, evictions, housing benefit, repairs and more.
Helpline for elderly people
Call Age Scotland on 0800 12 44 222 for coronavirus advice, help, or simply a friendly voice of support.
Business support helpline
Call the Scottish Government's official helpline for businesses on 0300 303 0660 for all questions related to coronavirus financial support and essential advice.
Mental health helpline
Call Breathing Space Scotland on 0800 83 85 87 for listening, advice and information for people in Scotland feeling low, stressed or anxious.
Employers' helpline
Call Healthy Working Lives on 0800 019 2211 for practical workplace advice on health, safety and wellbeing information.
Parents helpline
Call Parentline Scotland on 08000 28 22 33 for tips, advice and support for parents, or if you simply need to talk.
Due to the current situation regarding Coronavirus, there are some changes to how you access some Homelessness services:
Out of Hours Homelessness Services
If you are homeless and require assistance after 4.45pm Monday to Thursday or 3.55pm on a Friday or weekends and public holidays, then please contact the Emergency Out of Hours Homelessness Service on 0800 838 502.
You can also visit the Glasgow City Council Homelessness Page at https://www.yoursupportglasgow.org/glasgow-homepage/pages/housing-options-and-homelessness/homelessness-support-and-advice/
Asylum and Refugee Team (No Change)
44 South Portland Street
Glasgow
G5 9JJ
Telephone: 0141 222 7352
If you need an asylum service, then please use the address/phone number above.
Useful Links
For further information and advice on Coronavirus please click on the links below: