Thank you for taking the time to contact us.
If you have submitted a complaint:
- Stage 1: We aim to provide a full response within 5 working days.
- Stage 2: We will acknowledge your complaint within 3 working days and aim to provide a full response within 20 working days.
A member of our team will review your complaint and be in touch if we need any further information.
If you have shared a compliment:
Thank you for your feedback. While we may not respond directly, we will share your comments with the relevant team.